Introduction
Lincoln Hotel Group works to staff, consult, and train employees of each hotel under their management, with hotel franchise chains stretching from Iowa to Arizona. LHG is a difference-maker in hotel management, placing a strong emphasis on longevity and practical, profitable methods of improvement. Carrie Fleck, Human Resources Director at Lincoln Hotel Group, oversees HR processes for their 14 properties. As a former hotel General Manager, she recognized firsthand the challenges in managing effective hiring processes and saw opportunities to leverage Hireology’s feature set, particularly in digital onboarding and background checks.
Challenges Before Hireology
LHG has partnered with Hireology since 2021, but Carrie recognized the importance of maximizing the available functionality and automating tedious, manual tasks. In evaluating their standard hiring processes, she noted:
Disorganized Onboarding Process
Upon deeper investigation, Carrie found that onboarding was chaotic, with documents often filled out incorrectly or missing entirely. This inefficiency led to significant headaches for both HR and new hires.
Inadequate Background Checks
The team was conducting only local checks, leaving state and federal background checks unchecked, creating potential risks.
Inefficient Manager Involvement
Non-HR professionals were tasked with advising new hires on paperwork, leading to frequent errors in I-9 forms. Carrie had to meticulously review every new hire’s documents, resulting in a poor experience and potential payroll delays.
Retention Issues
Incomplete paperwork could lead to missed paychecks for new hires, impacting retention and employee satisfaction.
The Hireology Solution
To tackle these challenges, Lincoln Hotel Group strengthened their partnership with Hireology to convert potential weaknesses into strengths within their hiring process.
Automated Background Checks and Onboarding
Hireology streamlined and expanded the background check process, ensuring a thorough vetting of new hires. The digital onboarding system was centralized, making it easier for Carrie to manage and track each new hire’s status without the need for constant GM intervention.
Enhanced Manager Efficiency
With the automated systems in place, General Managers could focus on their core responsibilities rather than paperwork oversight.
Improved Candidate Experience
The seamless onboarding process eliminated confusion, leading to a better new hire experience and higher retention rates.
Results
Hireology optimized essential aspects of the hiring process and established a genuine partnership with Lincoln Hotel Group.
Increased Candidate Engagement
Automation kept candidates engaged throughout the hiring process, making Lincoln Hotel Group more competitive in attracting talent.
Exceptional Support
Carrie highlighted that the support from Hireology and her Customer Success Manager exceeded her expectations.
“The number one reason I recommend Hireology above other ATS tools is because of the support I receive. I am not alone in trying to drive process efficiency—I truly have a partner in my customer success manager.”
— Carrie Fleck, Human Resources Director
Data-Driven Accountability
Carrie set specific goals within Hireology Insights and actively tracked progress, allowing her to report back to all General Managers and hold properties accountable for hiring results based on their activities.
Conclusion
By implementing Hireology’s solutions, Lincoln Hotel Group transformed their hiring and onboarding processes, leading to improved efficiency, enhanced candidate experiences, and ultimately stronger retention across their properties.
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