As Hireology’s Vice President of Customer Success, I get a front-row seat to the realities of hiring: the urgency, the complexity, and the constant pressure to deliver a great candidate experience while staying compliant and efficient.
Looking back on 2025, it’s exciting to see how many of the incredible organizations we have the privilege of partnering with deepened their use of Hireology to support their hiring processes, from applicant sourcing through to hiring and onboarding. We found that those who use Hireology to power the whole process tend to see the best results. This includes our Action Center Dashboard shaving two days off of their time-to-hire benchmarks.
But our customers did more than adopt Hireology. They pushed us to think bigger, challenged assumptions, and helped shape what we’re building next. We are grateful for these partnerships and this joint commitment to continued improvement.
Our customers’ needs continue to influence how we design our platform—and fuel our team’s mission to show up as a true partner every step of the way, from Implementation and Support to Customer Success Management and advisory. The teams seeing the best results are building hiring systems that are visible, automated where it matters, and flexible enough to work in the real world. Here are four lessons we’re carrying into 2026.
Centralization + Visibility: The Foundation for Scalable Hiring
Healthmark Services’ journey with Hireology reinforced a lesson we expect to matter even more in 2026: centralized visibility and local speed must coexist.
Healthmark Services needed stronger oversight and accountability across locations—without slowing down hiring managers who need to move quickly. Their feedback helped us sharpen our thinking around role-based access, permissions, and reporting, so administrators, business office managers, and department managers can collaborate with clear ownership and shared visibility.
What we’re taking into 2026: scalable hiring requires both structure and flexibility—and the best systems make that feel seamless.
Automation: Removing Friction so People Can Do Their Best Work
Interim HealthCare of Central Montana showed us that automation is only valuable when it improves outcomes—not just efficiency.
By streamlining steps like background checks, reference verifications, and onboarding, they hired 32 employees in six months while reducing administrative load on leaders who needed to stay focused on patient care.
Their story helped reinforce a guiding principle for our roadmap: automation should amplify human impact, not replace it. In 2026, we’re continuing to invest in automation that removes bottlenecks and improves consistency—so teams can spend more time on the work that requires judgment, empathy, and leadership.
Flexibility + Adaptability: “One Size Fits None”
Different industries. Different locations. Different constraints. And one universal truth: when hiring processes are rigid, they break. At EPOCH Senior Living, one person ran hiring—and with Hireology, they brought time-to-hire down to 19 days, managed a 150% applicant increase, and reduced agency reliance by 79%. Results like that are why we’re doubling down on a platform built for real operations: configurable workflows, flexible permissions, and reporting that actually drives action—so organizations can standardize what should be standardized, without slowing down local teams.
Customer Success Is Evolving
In 2025, the role of Customer Success at Hireology continued to expand—and our customers led that shift. We’re hearing a desire from many for a more strategic relationship: optimizing talent acquisition end-to-end with benchmarking, process improvements, and proactive guidance. That’s very exciting to me because in my experience this leads to the most successful, and impactful partnerships. That expectation is now the standard. In 2026, Customer Success is about outcomes, trust, and a shared commitment to improving hiring performance – whether you’re engaging with us in a self-service capacity leveraging our digital resources, or working with our dedicated account team, our goal is to meet you where you are and help you achieve your goals even more efficiently.
Thank you to every customer who shared feedback, ideas, and hard-earned lessons in 2025. By partnering with us on your hiring journey, you’re shaping where we go next.
