At Hireology, our Customer Care team is anything but your typical support desk for a hiring platform. They are the “Swiss Army knife” of the company—versatile, resourceful, and ready to tackle anything our customers need. From technical troubleshooting to billing questions, and from onboarding to ongoing success, our Customer Care team is at the heart of every customer’s journey with Hireology.
More Than Just Support: A Multifaceted Team
Unlike traditional support teams that focus solely on answering questions or resolving tickets, our Customer Care team wears many hats. The Customer Care team is the go-to resource for all customers—whether they’re new to Hireology or long-time partners. The team’s responsibilities span:
- Technical Support: Triaging bugs, investigating errors, and collaborating with our Product and Engineering teams to ensure issues are resolved at the root, not just patched over.
- Customer Success & Implementation: Guiding customers through onboarding, providing customized training, and ensuring they’re set up for long-term success.
- Billing & Finance: Handling billing inquiries and making sure accounts are in order.
- Maximizing Value: Proactively connecting with customers to help them get the most out of Hireology’s platform.
We are proud to be a true partner to our customers, making their experience as smooth, valuable, and as stress-free as possible.
A Team That Truly Cares
What sets our Customer Care team apart is the passion and empathy they bring to every interaction. We know that reaching out for help can be stressful, so the Customer Care team strives to make things easy and take the weight off our customers’ shoulders. Our team members come from diverse backgrounds—education, sales, retail, and more—which gives them a unique perspective and a broad set of skills. Many of them have been in our customers’ shoes, so they understand their challenges firsthand.
Our team is naturally curious, love solving puzzles, and thrive on getting to the bottom of complex issues—not just asking “why did this happen?” but “how did this happen?” If you put them in an escape room, they’d probably break the record!
Embracing Technology—With a Human Touch
As AI becomes a bigger part of customer support, our team sees it as a partner, not a replacement in your hiring processes. AI helps us triage simple issues quickly, so our team can focus our expertise on the moments that matter most. When a customer needs a real human to step in, our Customer Care team is there—ready to listen, solve, and support.
Whether you’re just getting started with Hireology or you’ve been with us for years, our Customer Care team is here to help. Our team is committed to fast response times, thorough resolutions, and making sure you always feel supported and secure, reach out via chat within your Hireology or email us at support@hireology.com.
