By the Numbers:
EPOCH’s Recruitment Transformation
- 79% reduction in staffing agency reliance
- 150% increase in applicant volume managed
- 98% of applicants reviewed
- Average time-to-hire: 19 days
The Challenge:
Scaling Compassionate Care with a One-Woman Recruitment Team
At EPOCH Senior Living, the belief is simple: exceptional care starts with exceptional people. But for Jessica Kennedy, EPOCH’s Corporate Recruitment Manager, finding those people was anything but simple. As the sole recruiter for 16 senior living communities, Jessica juggled every aspect of hiring—from posting jobs to reviewing resumes and connecting candidates with hiring managers. The process was manual, fragmented, and time-consuming, leading to inefficiencies, delayed hiring, and difficulty tracking candidates.
EPOCH’s mission demanded a better way. The organization needed a recruitment solution that could keep pace with its growth, ensure compliance, and—most importantly—help build teams dedicated to delivering compassionate care.
Key Features Driving Success
Key features include:
- Unified database for managing resumes and applications
- Automated texting and email tools for effortless candidate engagement
- Advanced analytics to track hiring trends and optimize strategies
- Customizable prescreening surveys tailored to senior living roles
With Hireology, EPOCH streamlined workflows, improved communication, and fostered accountability among hiring managers—no matter their location or tech experience. Hireology’s support team provided ongoing training, while Jessica’s hands-on leadership turned initial skepticism into enthusiasm.
The Results:
Faster, Smarter, and More Compassionate Hiring
Faster Review and Hiring Times
EPOCH set ambitious goals: review candidates within two days and hire within 21. With Hireology, they exceeded both—reducing review time from 3.3 to 2 days and maintaining an average time-to-hire of just 19 days, even as applicant volume soared by 150%. The risk of losing top talent in a competitive market shrank dramatically.
Enhanced Accountability and Collaboration
Hireology’s platform empowered hiring managers to track postings, monitor pipelines, and share qualified candidates across locations. This broke down silos, created a unified staffing approach, and ensured urgent roles were filled quickly—minimizing disruptions and maintaining high standards of care.
A Standout Candidate Experience
Automated, personalized communication made applicants feel valued and informed. Jessica’s commitment to reviewing 98% of applicants—far above industry averages—reinforced EPOCH’s reputation as an employer of choice in senior living.
Reduced Reliance on Staffing Agencies
By optimizing recruitment, EPOCH slashed its use of staffing agencies by 79%. The result: more consistent care, stronger team cohesion, and a dedicated workforce aligned with EPOCH’s mission.
Streamlined Compliance and Certification Management
Hireology’s centralized system made it easy to store and organize staff certifications, ensuring compliance and simplifying audits with automated reminders for expiring credentials.
Data-Driven Decisions
Real-time analytics gave Jessica actionable insights to identify trends, bottlenecks, and opportunities for improvement—ensuring no candidate was overlooked and hiring processes remained efficient and on-track.
Turning Challenges into Growth
Change isn’t always easy. Some hiring managers were hesitant to adopt new technology, preferring familiar methods. But regular training, continuous support, and Jessica’s guidance helped the team gain confidence and embrace the new system. Transitioning from manual emails to a centralized database was a significant shift, but it allowed EPOCH to standardize workflows and review 98% of applicants—well above the industry average of 75%.
These challenges became catalysts for improvement, reinforcing EPOCH’s commitment to excellence and building a recruitment system that supports its mission of delivering exceptional care.
A Culture of Compassion and Continuous Improvement
The impact of Hireology at EPOCH Senior Living goes far beyond operational efficiency. Jessica’s approach, powered by Hireology, ensures every candidate is treated as an individual, not just an application. This personal touch has surprised and delighted applicants, setting EPOCH apart in a competitive industry.
Hireology has also fostered a culture of speed and accountability. Real-time data keeps all 16 communities aligned, while Jessica uses insights to provide targeted support and address bottlenecks before they affect care.
The Bottom Line
EPOCH Senior Living’s partnership with Hireology is more than a tech upgrade—it’s a testament to the organization’s dedication to innovation, excellence, and compassionate care. By transforming recruitment, EPOCH has built a stronger, more unified team ready to deliver the high-quality care residents deserve—today and into the future.
Ready to see how Hireology can transform your hiring processes?
Book a demo today and discover the benefits for yourself.
