Product Support

Whether you’re a new customer or a veteran, mastering a complex platform isn’t easy. Hireology’s Customer Care team is your resource to assist with technical support and general platform best practices.

Get the technical care you need

Extensive knowledge center

While our team is always happy to provide 1:1 support, you can get answers fast through our extensive self-service knowledge base.

Personalized platform support

Things happen — we’re here for you if you need help. Submit a request for personalized platform and account assistance.

We're here Monday – Friday from 8:30am – 5pm CST support@hireology.com | (800) 219-6780

Customer Connect community

Join Hireology’s customer champions program to get exclusive content, attend advocate-centric events, take advantage of networking opportunities, and access to Hireology’s product and leadership team.

Dynamic in-app guidance

Get personalized alerts to showcase tips, tricks, and opportunities directly within your Hireology account.

"Hireology’s customer service is second to none. Any time I have an issue, their team is on it."

— Randy H. Talent Acquisition Manager

"Hireology's customer service team is unmatched. I cannot say enough good things about the team members who have helped me out quickly, kindly, and with the results I needed."

— Madyson K. Small Business Owner

We’re here when you need us

Get responsive technical support when you need it

Learn tips and tricks to drive success within your Hireology account

Access extensive library of content for general platform navigation and usage

Receive personalized guidance for completing in-app tasks like background check purchase, and more

"I love being part of the CS team at Hireology. It's such a great group of people from all sorts of backgrounds, and we are always coming together to collaborate and bounce ideas off each other. But truly the best part of being part of this team is the level of support I get from my peers. Everyone on the team is always ready to jump in and help wherever they can, and they do it happily. There are no dumb questions, and we are always looking for ways to provide better support to our customers."

Andrew Johnson

Customer Success Manager

"I am so lucky to be on a Customer Success and Implementation Team here at Hireology. Our team is so collaborative and truly cares for each customer they launch in Hireology. What drives us to success is the fact that every one of us is ready to help each other. The Implementation team works incredibly hard to dive deeper into how we can continue to improve the customer journey, create consistency in communication, and make our customer's lives easier. I am always inspired to be the best I can be for my team and for our customers."

Emma Fondell

Implementation Manager

"What drives me is to help a customer figure out their hiring process. Seeing how a faster/more streamlined process can really help a business is rewarding!"

Hannah Van Lonkhuyzen

Implementation Manager

"Hireology’s CS team doesn’t just work for the customer, but with the customer. We gain a comprehensive understanding of their needs, and take a team approach in supporting them to accomplish their goals."

Brittany Wolf

Customer Care Specialist

"Hireology is unique because we're more than just software. Our customers look to us for best practices and our thought leadership. Hireology is also unique because we practice what we preach in the workplace; we have opportunities for growth, we do fulfilling work, and we get the flexibility we need to be our best selves outside of the office."

Jessika Rivera

Strategic Customer Success Manager, Automotive

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