Behind the Scenes with Jesse Goldman: Hireology’s New VP of Customer Success Shares His Vision

We’re thrilled to introduce Jesse Goldman, the newest addition to Hireology’s leadership team! Jesse is stepping into the role of VP of Customer Success, bringing not only a wealth of experience but also a passion for empowering customers and helping teams succeed. In this Q&A, you’ll get to know what drives Jesse, his vision for customer success, and even a few of his personal hobbies (spoiler: he’s a baseball fan and a road trip enthusiast). Let’s dive in!

Welcome to Hireology, Jesse! What excites you most about joining the team?

Jesse: Thank you so much—honestly, I couldn’t be more excited to be here! There’s so much to love about Hireology, but here are the three big things that really stand out for me:

1. The Culture: From the moment I joined, I could feel how authentic and supportive this team is. Everyone is so committed to each other’s success and to doing what’s best for our customers. It’s not just talk—this team shows up for one another every day, and that’s rare to find.
2. The Mission: At Hireology, we’re not just helping businesses fill jobs—we’re helping them hire smarter and faster while creating better experiences for job seekers. That’s huge. Knowing that we’re helping organizations grow and also making a real difference in people’s careers and livelihoods? That’s what gets me up in the morning. It’s incredibly meaningful to be part of something that impacts people’s lives in such a positive way.
3. The Opportunity: There’s so much potential here to make an even bigger impact in the hiring space. Most Applicant Tracking Systems (ATS) out there are clunky, outdated, and just don’t meet the needs of today’s businesses—especially multi-location organizations. Hireology is different. We’re not afraid to innovate, listen to our customers, and deliver solutions that truly work. That’s exciting to be part of!

Can you tell us a little about your background and what shaped your approach to customer success?

Jesse: Absolutely! Over my career, I’ve worked with all kinds of organizations— from scrappy startups to massive global enterprises. I’ve helped build businesses from the ground up, scale them to new heights, and navigate tough times along the way. Those experiences taught me one really important lesson: at the heart of every successful business are its customers. Sure, you need great products and strong teams but, ultimately, it’s your customers who bring your vision to life. When our customers succeed, we all win.

My  approach to customer success is built on three core beliefs:

1. People First: Behind every goal or project plan is a person striving to succeed. Building real, trusted relationships is the foundation of everything.
2. Customer Value: What does success look like for the customer? How do we work together to make that happen? Every interaction should deliver value.
3. Continuous Improvement: If we aren’t seeing opportunities to improve, we’re missing something.. By staying curious and keeping a growth mindset, we can constantly find new ways to elevate outcomes for our customers.

For me, customer success isn’t just a job—it’s about making a real impact, both for our customers and the people on their teams. That’s why I love what I do.

What’s your vision for customer success at Hireology?

Jesse: I want us to be the kind of partner that our customers can’t imagine working without. We want our customers to see us as their go-to experts for all things hiring and talent strategy. Whether they’re trying to solve a problem, optimize their processes, or just figure out the next step, they know they can turn to us for guidance and solutions that actually make a difference.

Here’s what that looks like in practice:

• Whether it’s a quick call or a deep dive, we want every conversation with us to leave customers feeling better informed, more confident, and equipped to tackle their goals.
• Great relationships are built on trust, open dialogue, and mutual accountability. We want to foster that kind of connection with every customer we work with.

Is there a specific product feature or area you’re especially excited about?

Jesse: I have to say, I’m particularly excited about our new Insights feature because it’s like having a data-driven hiring assistant at your fingertips. Here’s how it brings value:

• Know Where You’re Excelling: Insights show you exactly where your hiring process shines and where there’s room for improvement.
• Make Informed Adjustments: Actionable data helps you make smarter decisions that drive better results, faster.
• Save Time and Effort: Focus on what matters most and let the data guide you toward more effective hiring strategies.

It’s truly a game-changer for anyone looking to streamline and improve their hiring process.

I’m also a huge fan of our Action Center dashboard because it solves a specific problem I’ve faced personally: knowing where everything is and what I need to do right now. It simplifies the hiring process, keeps you organized, and saves you time. Plus, customers are hiring 20% faster with this tool, and the feedback has been overwhelmingly positive!

What do you enjoy doing outside of work?

Jesse: I’m all about spending quality time with my family. We love hitting the road for adventures—whether it’s visiting unique places on a roadtrip, exploring a museum, or finding a great spot to fish.  I pursued a Mind, Brain and Behavior studies at school and to this day remain fascinated by what makes us all unique, and of course team dynamics. 

I’m also a huge baseball fan (I grew up playing in Toronto—including for the junior Canadian national champions) and love how the game teaches you about the power of positive thinking, teamwork, and resilience when faced with setbacks.

Oh, and I can’t forget about our three dogs—they keep life exciting, to say the least! When not chasing them around, you might find me playing piano, catching a game, or just enjoying good food and good company.

What advice would you give to a new customer?

Jesse: My best advice? Engage with us. We’re here to help you succeed, but the best partnerships are built on active collaboration. Here’s how you can make the most of your Hireology experience:

• Be Present During Implementation: Take the time to share your goals and let us know what success looks like for you. The more we know, the better we can support you.
• Let’s Stay Connected: If you have a Customer Success Manager, set up regular check-ins to review progress, share feedback, and explore opportunities to get even more value from the product.
• Too often, customers don’t realize all the tools and resources they have at their fingertips. Let us help you connect the dots so you can get the most out of your partnership with Hireology. At the end of the day, we’re here to inspire customers for life.

We want to help you reach your goals, solve your challenges, and celebrate your wins. Let’s make it happen together!