Product Support

Whether you’re a new customer or a veteran, mastering a complex platform isn’t easy. Hireology’s Customer Care team is your resource to assist with technical support and general platform best practices.

Get the technical care you need

Extensive knowledge center

While our team is always happy to provide 1:1 support, you can get answers fast through our extensive self-service knowledge base.

Personalized platform support

Things happen — we’re here for you if you need help. Submit a request for personalized platform and account assistance.

We're here Monday – Friday from 8:30am – 5pm CST support@hireology.com | (800) 219-6780

Customer Connect community

Join Hireology’s customer champions program to get exclusive content, attend advocate-centric events, take advantage of networking opportunities, and access to Hireology’s product and leadership team.

Dynamic in-app guidance

Get personalized alerts to showcase tips, tricks, and opportunities directly within your Hireology account.

"Hireology’s customer service is second to none. Any time I have an issue, their team is on it."

— Randy H. Talent Acquisition Manager

"Hireology's customer service team is unmatched. I cannot say enough good things about the team members who have helped me out quickly, kindly, and with the results I needed."

— Madyson K. Small Business Owner

We’re here when you need us

Get responsive technical support when you need it

Learn tips and tricks to drive success within your Hireology account

Access extensive library of content for general platform navigation and usage

Receive personalized guidance for completing in-app tasks like background check purchase, and more

“Hireology’s culture is the ideal blend of creativity, hard work, and transparency. It’s been the driving force behind my decision to stay for over 10 years. It’s not just about the people—it’s about the environment. Leadership is always approachable, working parents are supported, and work-life balance is truly valued. The ‘work hard, play hard’ mentality isn’t just a saying here—it’s how we operate. We’re a team aligned around a shared goal, every single day and I’m proud to be part of it.”
Natalie Matthews
Senior Manager, Digital Marketing
“Our core values create a framework that empowers us to work together in an environment where we can trust each other to do our best work. I love working on interesting problems alongside thoughtful and kind people who are also my friends.”
Emil Ng
Lead Front End Engineer
“I feel really lucky to work with such an amazing team that's always willing to jump in and help, no matter what the issue is. Our leadership team is approachable and always open to answering questions, talking through ideas, or jumping on a customer call. I also get to work with some incredible customers who are constantly teaching me new things and make the work especially rewarding.”
Melissa Bressler
Major Account Director
“One of the things that makes me stay is the excitement of what’s to come. Hireology is coming off a record breaking 2024, and 2025 has already produced some of the most exciting product launches I’ve seen in my 9 years here. We have a great team in place and the product roadmap is one that I’m super excited about. There’s never been a better time to be at Hireology!”
Brett Kirhofer
Lead Solutions Engineer

Schedule your free demo

Learn how Hireology can help you attract and hire talent fast

Do it all with the #1 ATS (Applicant Tracking System)

Attract Top Talent

Build a solid pipeline of qualified candidates

Increase Engagement

Excite top candidates with a great hiring experience

Streamline hiring

Fill critical revenue-driving roles faster

Manage onboarding

Easily get new hires integrated into your team

Track your hiring performance, identify bottlenecks, and benchmark against industry standards–all in one place.