The Hospitality Employee

Hireology State of Hiring in
Hospitality Report 2023

A profile of this economy’s most important employee — the hospitality worker — and why we’re all struggling to find and retain them

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6 characteristics of the modern hospitality worker

As many employers in the tech space grapple with layoffs and hiring freezes due to inflation and over-hiring during the pandemic, a completely different situation is at play in the hospitality space.

Hotels, resorts, and other hospitality businesses have never fully recovered the jobs they were forced to eliminate at the onset of the pandemic and now — more than three years later — are still struggling to attract talent for these roles. Workers in this sector have the upper hand, forcing employers to adjust their offerings and processes to meet their needs or risk losing top talent and taking a hit to the bottom line.

The key for employers in the hospitality space is to better understand the mindset of today’s skilled workers so you can adjust your offerings and processes to stand out. In a recent Hireology survey of more than 400 hospitality industry job seekers, we set out to define the modern hospitality worker.

This report outlines six common characteristics found in this group and what it means for you as an employer looking to fill open roles, better service guests, and maximize revenue for your business.

Read Hireology’s 2023 State of Hospitality Hiring Report to better understand the needs, expectations, and motivations of the modern hospitality job seeker

Key takeaways

  • When searching for work 67% of hospitality job seekers say they accept the first offer they receive
  • 41% applied to more than 11 jobs in their most recent search
  • 91% would take a lower paying offer if the right benefits were offered
  • 67% have chosen not to apply to a job they were interested in because the application required repeating information that was on a resume
  • 54% completed the majority of their most recent job search on a smartphone 
  • 77% of hospitality workers who reported a positive onboarding experience said they are loyal to their current employer

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