Ready to sign up with Hireology but wondering what the implementation and training process is like? We’ve got you covered!
At Hireology, we know that adopting a new tool for all of your hiring and HR needs is a big change. Your team is used to a certain way of doing things and it’s hard to get folks to learn new habits and processes. But we also know that the sooner you get your team to embrace our platform, the faster you’ll start driving ROI.
That’s why we’ve spent years perfecting our new customer training and implementation process. Based on our experience onboarding more than 10,000 organizations onto our platform, we know what it takes to get Hireology seamlessly integrated into your team’s processes and workflows.
To give you an idea of how the process works, here are some frequently asked questions about Hireology implementation and training:
At a high level, how does training and implementation work?
Depending on the size of your organization and your employee count, you’ll either work directly with our implementation team via a series of virtual meetings or you’ll go through self-onboarding.
When you work directly with our team, the process typically lasts anywhere from 4-8 weeks. In the kickoff call, we’ll conduct a discovery around your current workflow and goals and begin account configuration. Throughout the rest of the process we’ll train your platform champions on key functionality and we’ll conduct user acceptance testing to ensure that your team can complete the activities they’ve been trained on.
Customers who go through self-onboarding are offered a bi-weekly live webinar training session with an implementation manager. You will have access to our customer success associate team who will partner with you for strategic guidance. You will also have access to customer care for support.
What do we do if we need support outside of our allotted training meetings?
The customer care team is available by phone Monday – Friday, 9:00am – 5:00pm CT or through a support ticket. Customer support tickets are typically responded to within an hour, and are typically fully resolved within 3 hours. Tickets escalated to customer success associates are typically resolved within a business day
We also have an extensive knowledge base library with information to help you address commonly asked questions. And we offer all kinds of best practice and how-to videos based on typical feedback we get from customers.
How do you measure success with new customers?
We’re anchored in a verified outcomes process, which means we’ll agree on measurable and time-bound outcomes upfront based on your team needs. For example, we might set a goal for a new hiring process to be documented by a certain date so that applicant quality is improved. We’ll then map out your implementation timeline and project plan accordingly. This keeps us focused on what matters most to your organization and holds our team accountable to setting you up to maximize value from our software.
Other than support, what can customers expect from the Hireology team?
At Hireology we understand that achieving your hiring and HR goals requires more than just a new platform. Our product support and customer success teams consist of real people dedicated to helping you develop a hiring strategy using our platform that works for your specific challenges and needs. Our team deeply understands the hiring market today and is trained in the unique challenges facing the key industries we serve.
Our customer success team consists of some of the more experienced hiring experts in the space, but don’t just take our word for it! Hireology was named most implementable and easiest setup software for mid-market businesses on G2’s winter 2023 rankings. And overall, our platform is the top rated true ATS on G2’s list of Best HR Products for 2023.
If you haven’t reached out to us yet about getting started with Hireology, set up a call to chat more with our team today!