Product Support
Whether you’re a new customer or a veteran, mastering a complex platform isn’t easy. Hireology’s Customer Care team is your resource to assist with technical support and general platform best practices.
Get the technical care you need
Extensive knowledge center
While our team is always happy to provide 1:1 support, you can get answers fast through our extensive self-service knowledge base.
Personalized platform support
Things happen — we’re here for you if you need help. Submit a request for personalized platform and account assistance.
We're here Monday – Friday from 8:30am – 5pm CST support@hireology.com | (800) 219-6780
Customer Connect community
Join Hireology’s customer champions program to get exclusive content, attend advocate-centric events, take advantage of networking opportunities, and access to Hireology’s product and leadership team.
Dynamic in-app guidance
Get personalized alerts to showcase tips, tricks, and opportunities directly within your Hireology account.
"Hireology’s customer service is second to none. Any time I have an issue, their team is on it."
— Randy H. Talent Acquisition Manager
"Hireology's customer service team is unmatched. I cannot say enough good things about the team members who have helped me out quickly, kindly, and with the results I needed."
— Madyson K. Small Business Owner
We’re here when you need us
Get responsive technical support when you need it
Learn tips and tricks to drive success within your Hireology account
Access extensive library of content for general platform navigation and usage
Receive personalized guidance for completing in-app tasks like background check purchase, and more
