Retail Automotive

Wrongful Termination: Protect Yourself Before There’s An Issue

Note: This is a guest post from Complí, a Hireology partner that manages HR and compliance initiatives across the entire workforce. Starting with this post, expert content from Complí will be shared on the Hireology blog on a regular basis. Wouldn’t it be great if you never had to fire anyone? No difficult conversations, no …

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Announcing Elevate 2018 – The Hireology HCM Summit

Hireology is excited to announce our second annual retail automotive human capital management summit, Elevate, which will take place in Chicago on October 2, 2018. Between decreasing profit margins, increasing regulations and disruptive business models, dealers need to find new ways to remain profitable and now recognize the importance of turning their employees into a …

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5 Tactics to Navigate a Successful Dealership Acquisition

It seems almost every week, a new dealership acquisition is announced – if not more. And any time a new dealership is acquired, it also means acquiring the dealership’s people. This can pose some challenges, such as differing job expectations, a culture clash, and the need to train employees on your dealership’s systems and processes. …

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New Resource: The 2018 Hireology Automotive Workforce Report

The retail automotive landscape saw change and challenges in 2017. From natural disasters impacting Texas, Florida, and Puerto Rico to the end of a seven-year long sales rally, much of what the the industry experienced last year is continuing to shape the year ahead. Working with thousands of dealerships across the country, we’ve identified trends …

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Driving Customer Satisfaction From Your F&I Employees

F&I employees are a top driver dealership customer satisfaction, only following sales personnel, according to the 2017 Car Buyer Journey from Cox Automotive. But F&I personnel have room for improvement when it comes to providing a top-notch customer experience. According to the study, when respondents were asked to rate their satisfaction, 79% of car buyers …

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Takeaways from the NADA 2017 Dealership Workforce Study

NADA has released its annual Dealership Workforce Study and like previous years, the study is packed with a wealth of information on key trends and activities surrounding the dealership workforce. As a leader in retail automotive human capital management and strategic partner of NADA, we pulled together a summary of key findings. In this summary, …

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How Employees Can Help Your Dealership Build Customer Trust

According to a recent study, dealers have room for improvement when it comes to earning customer trust. The 2017 AMCI Inside Trusted Automotive Brand Study found that no automotive brand scored higher than 50 out of 100 on the study’s trust index. And another study found that 81% of recent car buyers polled did not …

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Learn From Disruptive Business Models like Amazon and Carvana

Traditional dealerships are no longer the only option consumers have when it comes to car buying. Disruptive business models from Amazon, Carvana and others are transforming the automotive industry and posing a risk to local dealers. To compete with the latest innovative business models, it’s critical to turn your employees into your main source of …

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Key Trends to Look for at the Dealership of the Future

The retail automotive industry has seen ever-increasing sales since 2013, but experts predict this momentum may have plateaued – and will likely decline in the coming years. Hiring the right people can help dealerships stay competitive no matter what the market has in store. We’ve pulled together a list of emerging trends dealerships of the …

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How Automotive Job Roles are Evolving Across Dealerships

When you think of a dealership, several traditional automotive job roles – including sales managers and service technicians – likely come to mind. But as reported in Automotive News, some dealerships are adding new roles to keep up with the ever-evolving retail automotive market. Is your dealership adapting to the changing retail automotive landscape by …

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