Customer Resources

Everything You Need To Build Your Best Team


Welcome to the Customer Resource Page! This is your one-stop-shop for information regarding your account. You’ll find tip sheets, training videos, direct access to our award-winning support team, and more. Consider this your go-to portal for hiring best practices and use it to optimize your account to its fullest potential. Enjoy!

Getting Started


Welcome Guide

This guide will help get your account up and running and highlight resources to set you up for success.

Knowledge Base

This online resource is your go-to library for FAQs, troubleshooting, product articles and more.


Register for a webinar to receive an overview of your account and tips on how to best utilize features.


Watch videos that review opening a job, and reviewing applicants, and other best practices.

Best Practices

Downloadable Tip Sheets

This suite of resources provides best practices for using personality assessments, reference checks, background checks and more. Review now and start implementing these recommended practices into your process today.

Video: Proactive Recruitment Sourcing

Watch this video to learn applicant sourcing best practices to attract the quality candidates you’re looking for. We’ll focus on how you can shift from reactive to passive candidate sourcing.

Video: Employment Branding

Watch this webinar to learn employment branding best practices to showcase your business and attract quality candidates. We’ll focus on how you can resonate with quality applicants through your company culture and career site.

Video: The Candidate Experience

Watch our latest webinar to dive into what an ideal experience should look like for candidates applying to your open jobs.

Meet Your Customer Care Team

From how-to requests to general support, our Customer Care team is here to make sure you’re getting the most out of your account.

We’re ready to help Monday through Friday, 8:30am – 5pm Central Time.
Most support questions are answered within one business day.

Contact Customer Care

Can’t find what you are looking for?
Email |

Phone | (844) 650-0422