We are thrilled to announce that Hireology CEO Adam Robinson has been featured in Entrepreneur magazine. His article, “The Key to Rapid Scale? Authentic Core Values,” is all about what businesses need when expecting big revenue growth and how having a team that lives and breaths the company’s core values will help them succeed.
Entrepreneur magazine gives advice, insight, profiles and guides for established and aspiring entrepreneurs worldwide. It’s the premier source for everything small business. The magazine publishes 12 issues annually and includes sections such as Tech, Money, Sell, and Lead. In 1997, the magazine launched its website, Entrepreneur.com, which receives more than six million unique visitors each month.
Here’s a sneak peek of the article:
Any entrepreneur who’s lived through a period of sustained, exponential growth will tell you that one of their biggest challenges was managing the strain it puts on people and culture. Existing processes are quickly exposed as inadequate to handle the increased volume of business, and this process obsolescence forces your team to do what is commonly referred to as ‘winging it.’
Your business might be on the verge of rapid scale, but your culture might be nowhere near ready for prime time — and I don’t mean the I-love-my-job type of culture. I’m talking about what happens when Johnny in Customer Support is facing an irate customer who’s just had their billing messed up for the fifth time in two months, and he needs to make a choice — right there, in that moment — on what to do next.
Does your company’s culture empower Johnny to do what he feels is the right thing by that customer? Does he even know what the ‘right thing’ at your company in the moment when the process doesn’t fit the problem is?
To read the article in its entirety, click here.
Here at Hireology, our culture and core values are what motivates us each and every day. “You can feel the energy inside our office – it’s infectious,” said Hireologist Zach Kovack. It’s what drives us to provide top-ranked customer service for all of our customers and it’s what makes the seven different departments work together as a team day in and day out.