Automotive

The BMW Genius and the Future of Dealership Staffing

With over 1,000 BMW Geniuses across the U.S., the BMW Genius program has had an extensive and positive impact on the BMW customer journey since its launch in 2014. Unlike a traditional sales role, a BMW Genius is a product expert and customer service-oriented position. Given the complexity of today’s cars, BMW Geniuses are BMW …

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Are You Tracking Flag Time Correctly?

Has your dealership ever struggled to track flag time for your service workers? From the risk of running an incorrect payroll to unknowingly paying workers below minimum wage to wasting valuable time updating a manual spreadsheet, flag time calculations can lead to countless headaches for dealers. Today, many dealers still track flag time using antiquated …

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What AutoNation’s Focus on Turnover Means to You

How Better Hiring And Training Processes Are Driving Change In The Industry’s Largest Dealer Group We’ve written a lot about the issue of turnover costing dealerships significant money and eating into dealer profits. For the average dealership, turnover alone can cost upwards of $500,000 annually. For the retail automotive industry, this cost scales into the …

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Automotive News Spotlights Hireology in Action

Closing out NADA with two fresh product releases and a ton of activity, the Hireology team also had the opportunity to share some of our success stories and thoughts on industry trends with Automotive News. Read more below on our recent coverage, and how we’re helping dealers hire better teams: Hireology Coverage From Automotive News & NADA100: Turnover …

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Phone Interview Questions – What to Ask

What phone interview questions should you ask?  Consistency is key when conducting telephone interviews – you want to make sure that you follow the same script for every candidate so that you eliminate variability from your interview process. Stick with this high-level outline and list of common phone interview questions when conducting interviews with a …

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